Shipping policy
# SHIPPING POLICY
## Altas World News Official Merchandise Shop
**Effective date: July 15th 2026 **
Thank you for supporting Altas World News. Please read this Shipping Policy carefully so you know what to expect after you place your order. By completing a purchase, you agree to the terms below.
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## 1. MADE-TO-ORDER PRODUCTION
Every item in the Altas World News Official Merchandise Shop is **custom printed to order** just for you. We do not keep pre-made inventory on shelves. This means your order goes through two stages before it reaches you:
**Production time + Shipping time = Total delivery time**
Please allow for both when estimating your arrival date.
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## 2. PRODUCTION TIME
Most orders are produced and ready to ship within **2 to 5 business days** after your order is placed. During peak periods — holidays, new product launches, and major sales — production may take slightly longer. Certain products, such as embroidered items and all-over-print apparel, may require additional production time.
Business days are Monday through Friday, excluding U.S. federal holidays.
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## 3. SHIPPING TIME (AFTER PRODUCTION)
Once your order ships, estimated delivery times within the United States are:
- **Standard Shipping:** 3–7 business days
- **Posters and wall art:** 3–8 business days (shipped separately in protective tubes)
These are **estimates provided by our carriers, not guarantees.** Actual delivery times may vary based on your location, carrier volume, weather, and other factors outside our control.
**Please note:** Different products in the same order may be produced in different facilities and may therefore **arrive separately, in more than one package, on different days.** This is normal and does not indicate a problem with your order.
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## 4. SHIPPING RATES
Shipping rates are calculated and displayed at checkout before you complete your purchase. Any free-shipping promotions or thresholds will be clearly stated at checkout and applied automatically when your order qualifies.
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## 5. ORDER TRACKING
Once your order ships, you will receive a **confirmation email with a tracking number.** Please allow up to 48 hours for tracking information to update after you receive it. If you have not received a shipping confirmation within 7 business days of ordering, contact us at store@altasworldnews.com.
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## 6. SHIPPING ADDRESSES — CUSTOMER RESPONSIBILITY
**You are responsible for entering a correct and complete shipping address at checkout.**
- Please double-check your address before completing your order.
- We are **not responsible** for orders shipped to an incorrect or incomplete address provided by the customer.
- If a package is returned to us because of an address error, the customer is responsible for the cost of reshipment.
- We are unable to redirect packages once they have shipped.
If you notice an address error immediately after ordering, contact us at store@altasworldnews.com right away and we will make reasonable efforts to correct it **only if production has not yet begun.**
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## 7. LOST, DELAYED, OR STOLEN PACKAGES
- **Delayed packages:** Carrier delays are outside our control. We cannot refund or replace an order for a shipping delay. If tracking has not updated for an extended period, contact us and we will open an inquiry with the carrier.
- **Packages marked "delivered" but not found:** If tracking shows your package was delivered but you cannot locate it, we recommend checking with household members and neighbors and contacting the carrier directly. We are **not responsible** for packages that are confirmed delivered by the carrier but subsequently lost or stolen from the delivery location.
- **Genuinely non-delivered packages:** If tracking indicates your package was **not delivered**, contact us within 30 days of the last tracking update and we will investigate and, where appropriate, arrange a replacement or refund.
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## 8. DAMAGED OR DEFECTIVE ON ARRIVAL
If your item arrives damaged, defective, or misprinted due to an error on our part, please refer to our **Return & Refund Policy** and contact us at store@altasworldnews.com **within 30 days of delivery** with your order number and clear photographs. We will make it right.
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## 9. INTERNATIONAL SHIPPING
At this time, the Altas World News Official Merchandise Shop primarily ships within the **United States.** If international shipping is offered at checkout for your location:
- **Customs, duties, and import taxes are the responsibility of the customer** and are not included in the product price or shipping cost.
- International delivery times vary widely and are not guaranteed.
- We are not responsible for delays caused by customs processing.
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## 10. CONTACT US
For any shipping questions or concerns, contact:
**Altas World News Official Merchandise Shop**
Email: **store@altasworldnews.com**
Phone: **(646) 849-4150** (Monday–Friday, 9:00 AM – 5:00 PM Eastern)
Mailing Address: 418 Broadway #4521, Albany, NY 12207, USA
*Please do not send returns to the mailing address without first receiving written instructions from our team.*
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*The Altas World News Official Merchandise Shop is a brand of Altas Media Group LLC.*
*Stay Proud. Stay Strong. Stay Informed.*